MMAP CounselorMMAP (Medicare/Medicaid Assistance Program) is a free, unbiased, volunteer-staffed service which assists people who have problems or questions about Medicare, Medicaid, Medicare Supplemental Insurance, Medicare Part D enrollment, Long-Term Care Insurance and related issues.

MMAP is seeking volunteers who enjoy meeting and working with other people, who love a challenge, are familiar with computers and the internet, and are interested in helping other people in their area.

MMAP counseling services can be provided to callers over the phone, at specific sites in the community, such as community centers, senior centers, churches, etc., or in home visits. MMAP volunteers may assist senior citizens or the disabled population by helping to resolve problems and answer questions, explaining eligibility requirements, assisting in filling out forms or filing appeals, and resolving billing problems, among other issues.

Once a volunteer attends the initial six-day training, s/he becomes a certified MMAP counselor. New six-day trainings are scheduled periodically throughout the year. Counselors are trained, certified and supported. Other MMAP volunteer opportunities available are: data input, filing, filling out forms, and other office-related tasks.

If you are interested in more information or wish to become a MMAP counselor, please contact your local Area Agency on Aging at 1-800-803-7174