Submit resume to: hr@areaagencyonaging.org or complete application below.
Salary: $40,000-$46,000
Service Area: Berrien, Cass, & Van Buren Counties
Build Meaningful Relationships Delivering Compassionate Care Where It Matters Most!
At Region IV Area Agency on Aging, care isn’t transactional, it’s personal. As a private, nonprofit organization, we exist to ensure older adults and individuals with complex needs receive person centered, respectful, high-quality care in the place they call home.
We are inviting an experienced and mission-driven Information & Access Specialist to join our team. This role is essential in connecting seniors with the services they need, while ensuring smooth access to healthcare resources.
Why You’ll Love This Role
- Relational: Develop relationships within and outside of the organization
- Value: Make a difference in the community
- Work 37.5 hours a week
- Hybrid-remote position
What You’ll Do
POSITION SUMMARY:
- Point of Contact – Act as a friendly, informed, and supportive resource for individuals, caregivers, and professionals seeking help with aging, disability, caregiving, and health-related social needs.
- Conduct health-related social needs screening/assessment and other person-centered conversations to identify priorities, barriers, and potential eligibility for programs, services, and support.
- Provide navigation across community, healthcare, and service systems, supporting individuals through eligibility, enrollment, scheduling, and other access-related processes.
- Provide follow-up and problem-solving support to help ensure recommended services and resources are successfully accessed, addressing barriers that may arise along the way for high-risk individuals.
Qualifications:
- Clear and compassionate phone skills
- Capable of identifying gaps in services and addressing client needs
- Knowledge of healthcare and community support systems
Benefits:
- 13.5 paid holidays
- Health insurance 0 weekly contribution
Come join our team—Apply today!
Region IV Area Agency on Aging (RIV AAA) is an equal opportunity employer. RIV AAA recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law. Bi-lingual applicants encouraged to apply. At RIV AAA we have a clear vision to be the place where a diverse mix of talented people want to come, to stay and do their best work. Our mission is “Offering Choices for Independent Lives.” We pride ourselves on bringing innovative approaches to fulfilling our mission, and we know our company runs on the hard work and dedication of our passionate and dedicated employees.
Reasonable accommodation will be made to enable employees with disabilities to perform essential functions of their job absent undue hardship.