Human Resources Manager

Submit cover letter, resume, and salary expectations to: heatherwest@areaagencyonaging.org or complete the application below.

POSITION SUMMARY: The Human Resources Manager serves as a strategic partner to the CEO, responsible for developing and implementing HR strategies that align with organizational goals and support a high-performance culture. This role oversees all core HR functions, including recruitment, onboarding, benefits administration, employment regulatory compliance, and employee relations, while driving HR process improvements and supporting organizational growth. The HR Manager will focus on operational excellence, regulatory compliance, and talent development, with the support of an HR Generalist / Coordinator.

ESSENTIAL DUTIES & COMPETENCIES:

• Collaborate with the Senior Leaders to align HR processes and initiatives with strategic plans and organizational objectives.

• Oversee full-cycle recruitment, including sourcing, screening, interviewing, and onboarding of candidates.

• Maintain and improve performance management processes, including job descriptions, compensation, evaluations, and career development planning.

• Administer employee benefits programs, open enrollment, and serve as liaison with benefits brokers and vendors. Manage all other benefits and leave programs.

• Ensure compliance with all federal, state, and local employment laws and regulations; update and communicate personnel policies as needed.

• Serve as a confidential resource for staff regarding employee relations, dispute resolution, and equal opportunity issues.

• Conduct, advise and train management on corrective and disciplinary actions.

• Collaborate with CFO to coordinate payroll functions and ensure accurate records.

• Develop and maintain all HR programs and systems including leave policies, benefits, new hire orientations, job descriptions, evaluations and more.

• Perform other duties as assigned.

ESSENTIAL RESPONSIBILITIES:

• Ensures timely and accurate completion of all required documentation, maintaining compliance with organizational standards and regulatory requirements.

• Participates in participant and staff-related meetings as requested, collaborating effectively with multidisciplinary team members, participants, and their families to support coordinated, person-centered care.

• Identifies opportunities for quality improvement based on individualized participant and employee assessments, in alignment with organizational policies, protocols, and performance expectations.

• Maintains strict adherence to all applicable local, state, and federal laws, including confidentiality and protected health information regulations (HIPAA).

• Provides constructive, solutions-oriented feedback to improve or streamline operations, and consistently implements approved process improvements.

• Consistently meets performance expectations and key performance indicators as established by Region IV Area Agency on Aging (RIV AAA).

SUPERVISORY RESPONSIBILITIES: This position does have direct supervisory responsibilities.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Must have reliable transportation.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in human resources or related field preferred.

• 4+ years of progressive HR experience; SHRM-CP or PHR certification preferred.

• Proven experience in HR leadership, with a strong understanding of industry-specific challenges and dynamics.

• Strong knowledge of employment law (federal, state, and local), benefits administration, compensation, and HR best practices.

• Experience with ADP HRIS and payroll systems preferred.

• Ability to handle sensitive and confidential information with professionalism, empathy, and diplomacy.

• Strategic thinker to align HR initiatives with goals and drive positive change.

• Meticulous attention to detail; ability to multitask and adapt in a busy environment.

LICENSURE/CERTIFICATIONS:

• SHRM-CP or PHR certification (preferred).

REASONING ABILITY: Demonstrates strong critical-thinking and problem-solving skills, using sound judgment to analyze complex organizational issues and make informed decisions. Applies logical and strategic reasoning to interpret policies, evaluate employee concerns, and recommend appropriate actions. Effectively prioritizes competing demands, anticipates potential challenges, and develops practical, compliant solutions that support organizational goals. Exercises discretion in sensitive situations and adapts reasoning approaches to diverse employee needs, workplace scenarios, and regulatory requirements.

LANGUAGE SKILLS: Excellent oral and written communication skills are required with the capability to listen effectively and work well with employees, leaders and the community. Ability to understand, analyze, and interpret reports as well as regulatory and legal documents. Ability to respond to inquiries from employees, the community, regulatory agencies, and more in a thorough and concise manner.

OTHER SKILLS AND ABILITIES: Must have computer skills, including use of email and Microsoft Office. Must effectively utilize time and navigate change and uncertainty. Must establish and maintain effective relationships with employees and community members. Good judgment must be used, in all situations, as well as the ability to deal with confidential information. You must effectively manage workload and documentation requirements.

PHYSICAL DEMANDS: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate and express oneself clearly with employees and leaders in a positive manner. The employee frequently operates computer equipment. While performing the duties of this job, the employee may need to move up to 10 pounds occasionally. Specific vision abilities for this job include close vision for computer work and documentation.

Region IV Area Agency on Aging (RIV AAA) is an equal opportunity employer. RIV AAA recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law. Bi-lingual applicants encouraged to apply. At RIV AAA we have a clear vision to be the place where a diverse mix of talented people want to come, to stay and do their best work. Our mission is “Offering Choices for Independent Lives.” We pride ourselves on bringing innovative approaches to fulfilling our mission, and we know our company runs on the hard work and dedication of our passionate and dedicated employees.

Reasonable accommodation will be made to enable employees with disabilities to perform essential functions of their job absent undue hardship.